The company GAZOS K.ZISSIS., based in Thessaloniki, at its store on 96 Agios Dimitriou Street (tel. 0030 2310 257609), reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through of its website, according to its needs and business ethics. The sole proprietorship GAZOS K. ZISSIS. undertakes the obligation to inform users of any modifications as well as any change, through the website of this website. It is clarified that the change of terms does not affect orders that you have already placed.
2. Information & Products Provided
The sole proprietorship GAZOS K. ZISSIS is committed to the completeness and validity of the information listed on its website www.katikona.gr, both in terms of the existence of the essential characteristics that are described as the case may be for each service it provides, as well as for the accuracy of the information regarding the services provided, subject to any technical or typographical errors, which have escaped attention or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
3. Limitation of Liability
The sole proprietorship GAZOS K. ZISSIS. is only liable for fraud and gross negligence, in case of delay in the delivery of ordered products and provision of services and for information it gives or services it provides through its website. The sole proprietorship GAZOS K. ZISSIS is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, the sole proprietorship GAZOS K. ZISSIS has no responsibility for acts or omissions of third parties and especially unauthorized third party interventions in products and/or services and/or information available through it.
4. Intellectual Property Rights
The website www.katikona.gr is the official website of the sole proprietorship GAZOS K. ZISSIS. for the assignment and shipment of products via the Internet. All content posted by GAZOS K.ZISIS., including images, graphics, photos, designs, texts, services and products provided are the intellectual property of GAZOS K.ZISIS. and are protected according to the relevant provisions of Greek law, European law and international conventions.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of GAZOS K.ZISIS. or any other legal owner of the above copyrights.
The names, images, logos and distinctive features that represent GAZOS K. ZISSIS and/or its website and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of GAZOS K. LIFE. and/or www.katikona.gr and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance and exposure on the website www.katikona.gr should in no way be taken as a transfer or assignment of a license or right to use it.
5. User Obligations
The users of the website www.katikona.gr agree that they will not use it to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene , libelous, is a violation of another's privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to the law or contractual or management relations (such as inside information , proprietary and confidential information acquired or disclosed as part of business relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party, contains software viruses or any other codes, files or programs , which are designed by with the aim of interrupting, causing damage, destroying or obstructing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used to collect or storage of users' personal data.
6. Protection of Personal Data
During your visit to the www.katikona.gr page, it is possible that you will be asked to provide your personal information (name, last name, occupation, e-mail address, product shipping address, etc.) as a rule in order to process your orders. Any personal data you declare will be kept exclusively for reasons related to your transactions with us, the improvement of the services provided and ensuring the operation of the respective service and may not be used by any third party (with the exception of where provided by the Law in competent authorities only).
In any case, the employees of GAZOS K.ZISIS. who have access to your personal data are specific and unauthorized access to your personal data is prohibited. Every reasonable measure to secure your data has been taken.
7. Purchase of Products and Payment Methods
In the event that the customer wishes to receive more information about the provided product or our services, he can request details by contacting us by e-mail at firstname.lastname@example.org
The order for the payment of the entire sale price for our products or our services is made upon completion of the order through our website if it is made by bank or credit card. In the case of payment of the price to our company's bank account, the completion of the order takes place by sending via email to our e-mail address email@example.com the bank letter of deposit of the price. Your credit card will be charged upon delivery of the ordered products.
The currency in which the transactions are executed is the Euro (€). To pay for his orders, the customer can pay with:
* Bank card: Bank account information (card number and card expiry date) is completely secure and encrypted. For security reasons the bank account information is destroyed once the order is prepared, and will need to be re-entered in case of a new order.
* Credit cards: All international EuroCards and MasterCards are accepted, as well as all Visa. We do not store credit card numbers in our database (SERVER), thus ensuring your maximum security.
* Deposit to a bank account after telephone consultation with a member of our company.
The order is considered active once the bank approves the transaction. Otherwise, the order is cancelled. The customer assures katikona.gr that he has the necessary credentials to use any card. It is noted that the listed prices of the products sold from our website include the value added tax which amounts to a rate of 23% on the value of the product.
katikona.gr has the right to cancel any order, in the event of payment failure or payment problem by the customer.
8. Withdrawal / Return – Replacement of Products
You have the right to return the products you have purchased and to request their replacement a) in all cases in which, with proven fault of GAZOS K.ZISIS, you were delivered products other or substantially different from those you ordered b) in all cases in which there was a defect in the product or an agreed property was missing, which was proven to exist at the time of delivery of the product. After delivery of the product or products, the risk passes to the buyer.
You have the right to return the products you have purchased and request their exchange with another product or products up to the amount of the price you have paid or with an additional price if you wish, within fourteen (14) days of receiving the product. GAZOS K. ZISSIS. is liable for compensation in the event of a lack of an agreed quality or the existence of a defect only if this has been caused by its fault, in which case it is not liable for slight negligence. In addition, for all cases, the product to be replaced must necessarily be accompanied by the legal document of purchase, i.e. the proof of purchase of the product. For all the above cases, the products to be replaced-repaired must be in the condition received by the customer, complete and undamaged, and their packaging must be the one that normally accompanies the product and be in excellent condition, together with all the documents which accompanied the product (e.g. DAT, Retail Account etc.). Before any return, it is recommended to consult with the GAZOS K.ZISIS Online store. In any case, the return and replacement is possible under the following conditions: 1. in case of changing the product within 14 days with another or others up to the amount of the price or with an additional price or withdrawal within 14 days in accordance with article 5 par.10 of Law 2251/1994, the product must not have been used 2. the product is accompanied by all the necessary documents proving the transaction (e. .e.g. Data, Retail etc.)
9. Cancellation of Order
Cancellation of the order can be done in the following cases: Before the order is completed, during the electronic order process you can "back" and remove the quantities of products from your basket by clicking on the "remove" button. If the online order has been completed but the product has not yet been shipped, you can call within 24 hours of the online order on our company's contact number listed on our website or via our email address at firstname.lastname@example.org and our partner will undertake this cancellation. After receiving the product, call us on the same contact number or contact us through the website's email form. One of our associates will serve you immediately and inform you about all your options.
10. Order / Shipping & Delivery of Products / Shipping Costs
As soon as you register your order, you will see the following message (example): "YOUR ORDER HAS BEEN COMPLETED. THANK YOU. Your order number is xxxxxx. Please check your e-mail. We have sent you a confirmation email with the details of your order."
Shipping & Delivery of Products
Each order is processed by katikona.gr on average in:
- 48 working hours.
The products are sent to the postal address chosen by the customer (the shipping address is also described in the order confirmation eMail). Any return of a product due to an incorrect address is the sole responsibility of the customer.
The shipping of the orders is undertaken by a courier company or EL.TA. with the following shipping times:
- 48 working hours for shipping within Greece.
- 4 to 6 days for shipping to a European country.
- 6 to 10 days for worldwide shipments.
The order is sent by the courier company or EL.TA to the place desired by the customer. In case there is no one to pick up the order, the customer is informed via a note to pick up the order from the nearest service office of the courier company or EL.TA within 2 weeks.
The processing and shipping times described correspond to the average predicted time that has been observed. Possible deviation from the described schedule is in no case a reason for cancellation or compensation from the customer.
In any case, the processing and shipping time does not exceed 30 days from the day after the order or payment by the customer. After the end of 30 days, the customer has the possibility to cancel the order. The payment amount is immediately returned to the customer without any other compensation.
The customer must confirm, in the presence of the employee of the courier company, or EL.TA, the status of the package with his order. In the event that the customer has any doubt about the status of the package with his order, he must refuse to receive it at the same time and at the same time send an informative eMail to email@example.com.
In the event that the order is not received within the stipulated time, the customer must inform by email to firstname.lastname@example.org, so that katikona.gr can look for the order package through the courier company.
The search can take up to 21 days. If within this time the package is found, it will be sent to the customer immediately. Otherwise, and after the end of the 21 days, katikona.gr will prepare a new package and send it immediately at its own expense to the recipient.
For orders the shipping cost is shown in your shopping cart.
11. Order Delay
Your order may be delayed for the following reasons:
During periods of extreme weather or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order. In any case, GAZOS K. ZISSIS. is not responsible for reasons attributable to the carrier.
In case it is impossible to contact you by phone and/or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your details that you have entered are not correctly updated.
12. Customer Obligations
Each customer is obliged to:
Not to use the www.katikona.gr network to carry out acts that may result in criminal prosecution or the initiation of any civil or administrative proceedings against www.katikona.gr, for acts that, indicatively but not exclusively refer to the Criminal Code, Special Criminal Laws, Telecommunications Legislation, Personal Data Protection Legislation as well as the relevant provisions or directives of the European Union or the National Telecommunications Commission, the Personal Data Protection Authority and any other Public or Administrative Authority and Service.
Not to infringe any form of Copyright of third parties.
To provide complete and correct registration information that is entered during registration and for which it is possible to update.
To update his Registration Information so that it corresponds to his true current personal information. In the event that an inaccuracy is found in the Customer's registration information, we have the right to immediately deactivate the Customer's account.
To keep secrets and not to reveal to third parties his identification name and password (username, password) in our services. He is also obliged to inform us IMMEDIATELY via email at the email address email@example.com, of any unauthorized use of his code and password.
To confirm that he has exited his account at the end of each session.
To provide correct Payment and Delivery Details for orders placed on www.katikona.gr
13. Responsibility of www.katikona.gr
We bear no responsibility for any damage caused to the customer, from the exchange of information during the use of the services provided on the above website, resulting from the loss or delay of download or non-download or corruption of data.
Any legal or extrajudicial disputes arising from the contracts drawn up or the sales carried out within the above operating e-commerce application, will exclusively concern the legal representatives of the company.
14. Modification of the terms hereof
15. Governing Law
All transactions carried out through the website www.katikona.gr are governed by Greek legislation regarding electronic commerce as well as by the Consumer Protection Law (L. 2251/1994) which regulates issues related to distance sales.